Privacy Policy
Last updated: July 12, 2026
This Privacy Policy explains how RevuNow (the “Service”, “we”, “us”), a product operated by Raging Rhino Group, collects, uses, and protects information in connection with our automated post-service messaging platform. By using the Service or receiving messages sent through it, you agree to the practices described here.
Who We Are
RevuNow provides field service businesses (such as HVAC, plumbing, and electrical companies) with an automated way to follow up with their customers by text message after a job is completed, collect feedback, and request online reviews. RevuNow acts as a service provider that sends messages on behalf of these businesses.
Information We Collect
- Account information — for business users: name, email address, company name, and login credentials.
- Customer contact information — provided by the business, such as an end customer’s first name, mobile phone number, and the service performed.
- Message content — the text messages we send and the replies customers send back, used to determine sentiment and route review requests or escalations.
- Payment information — processed securely by Stripe; we do not store full card numbers.
- Usage and technical data — log data, device/browser information, and delivery status needed to operate and secure the Service.
How We Use Information
- To send templated post-service text messages on behalf of the business.
- To collect and interpret customer replies (sentiment) and route positive responses to a review link or negative responses to the business owner as an escalation.
- To provide dashboards, notifications, and support to business users.
- To process billing and maintain the security and reliability of the Service.
- To comply with legal obligations and messaging regulations.
SMS & Mobile Information
No mobile information (including phone numbers and SMS opt-in/consent data) will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never sold, rented, or shared with any third party for their own marketing purposes. Mobile information is used solely to deliver the messaging service described in this policy.
You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates may apply.
How We Share Information
We do not sell your personal information. We share information only with trusted service providers who help us operate the platform, and only to the extent necessary to provide the Service:
- Twilio — to deliver and receive text messages.
- Stripe — to process subscription payments.
- Resend / Microsoft 365 — to send and receive email notifications.
- DigitalOcean — cloud hosting infrastructure.
These providers are contractually bound to protect your information and use it only to perform services for us. We may also disclose information if required by law or to protect the rights, safety, and security of our users and the Service.
Data Retention
We retain information for as long as an account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Business users may request deletion of their data as described below.
Security
We use industry-standard safeguards — including encryption in transit (HTTPS/TLS), access controls, and secure infrastructure — to protect information. No method of transmission or storage is completely secure, but we work continuously to protect your data.
Your Choices & Rights
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of your personal information by contacting us.
- End customers may direct data requests to the business that engaged our Service, or contact us directly.
Children’s Privacy
The Service is not directed to individuals under 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page.
Contact Us
RevuNow — a product of Raging Rhino Group
Email: support@revunow.net